Pivoting to Telemedicine in a Naturopathic Undergraduate Educational Setting: Lessons Learned

Abstract

The pandemic has driven healthcare technology forward at a record pace, prompting the rapid implementation of virtual care in Ontario, and across Canada. This case report will look at the transition of a naturopathic undergraduate teaching clinic to a virtual care delivery model, including the initial implementation using both available and new technologies, and the key learning opportunities from the transitional period. It will also review the process of continual monitoring and innovation in naturopathic clinical workflows to reduce administrative burden, promote sustainable practices in virtual care, and improve patient experiences, including decreasing barriers and increasing access to care. Lastly, we will review the importance of innovation when embracing technological change to ensure that naturopathic doctors and interns are adequately prepared for the future of virtual care.